Make a claim

Our online process makes it easier for you to make a claim

1.About you
2.About your claim
3.About your vet
4.Summary

Let’s get started

You will need to upload the following documents to submit a claim

The itemised invoice from your vet or pharmacy.
Your pet's full medical history (including any prescriptions for medication). You can get this from your vet.

Please note: If your pet has been treated for more than one illness or injury, each illness or injury will need to be submitted separately with an invoice and clinical history to support each part of the claim.

Policy number (required)You can find your policy number in your policy document or if you log in to My Pet Account.

Your last name (required)

Your postcode (required)

Your pet’s name (required)As it appears on your policy documents.

Your claim will be checked and if we have everything we need, we’ll start processing it. If we need additional or missing information, we’ll let you know we’re contacting your vet.

If you are not ready to claim, but need to ask a question, please call us on 0333 004 0939 (Monday to Friday 9am to 6pm, and Saturdays from 9am to 1pm).